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FAQs

General Questions and Answers


Q: How long has Organic Excellence been in business?
A: We have been in business since 1999.  

Q: Do you keep customer credit card information on file?
A: To protect our customers, beginning on May 1, 2015, we will no longer be keeping your credit card information in our secured system. When you call to place an order, please have your credit card handy. 

Q: Are you a big corporation?
A: No, we are a small family owned, woman operated company dedicated to providing exceptional chemical free products and customer service. Learn more About Us.

Q: Are your products safe for people with Multiple Chemical Sensitivity? 
A: Yes, in fact many of our customers suffer from MCS. They not only tolerate our products well, they love the results they bring.

Q: Where do the herbs in your products come from? 
A: We use herbal ingredients from the USA exclusively.

Q: Are your products USDA certified organic?
A: They are not. While we utilize many certified organic herbs in our products, eligibility for the USDA certified seal requires that 95% of the ingredients are organic. Our products do not meet that criteria. 

Q: Where are your products made?
A: In Phoenix, AZ., USA.

Q: Are the ingredients you use tested on animals?
A: No, we do not use ingredients that have been tested on animals.

Q: Are your containers recyclable? 
A: Yes, and they are also made from recycled materials.

Bio-identical Progesterone Creams 


Q: What makes your bio-identical progesterone creams special?
A: Many progesterone creams on the market have a number of chemical ingredients, including some that disrupt the endocrine system. Feminine Balance Therapy and Balance Plus Therapy are chemical, fragrance and soy free.

Q: How much progesterone is in your progesterone creams? 
A: We formulate our progesterone creams to meet Dr. John Lee's criteria. They contain approximately 500 mg. per ounce. 
Each 1/4 teaspoon provides 20 mg. of progesterone. In addition to the same amount of progesterone, Balance Plus Therapy also provides 60 mg. of phytoestrogens per ¼ teaspoon application.

Q: How many applications are in your two sizes of progesterone cream? 
A: The 2 ounce jar has 48 ¼ teaspoon applications. Our 3 oz. pump has 72 pre-measured ¼ teaspoon applications.

Q: What are phytoestrogens?
A: Phytoestrogens are plant based ingredients that stimulate the production of estrogen. Even if you no longer have your ovaries, there are estrogen receptors throughout your body. Phytoestrogens stimulate them for the most natural approach to increasing your estrogen levels. Therefore, Balance Plus Therapy, our progesterone cream with added phytoestrogens, is especially helpful following a hysterectomy and for post-menopausal women experiencing estrogen deficiency. 

Q: How do I know which Organic Excellence Progesterone Cream to use?
A: Women experiencing PMS and/or perimenopause, and those with an excess of estrogen (estrogen dominance) will benefit from Feminine Balance Therapy. For women in menopause and beyond experiencing 10 hot flashes per day or more, or other signs of estrogen deficiency, Balance Plus Therapy, our cream WITH phytoestrogens is an excellence choice. This cream is rich in estrogen-like plant based herbs that safely and effectively stimulate the estrogen receptors in your body to relieve the symptoms commonly associated with low estrogen levels. 

Q: I’ve got fertility issues and a history of miscarriages. Would I benefit from your progesterone cream?
A: Infertility is often associated with low progesterone levels in the body. Progesterone therapy is used in fertility clinics and can be helpful in both conceiving and in achieving a full term birth. Choose Feminine Balance Therapy, our bio-identical progesterone cream WITHOUT phytoestrogens.

Q: Can pregnant women or breast feeding women use your progesterone creams?
A: Yes, Feminine Balance Therapy is safe for pregnant and/or breast feeding women.

Q: As a man, how should I use the cream?
A: Yes, however they should only use our progesterone cream WITHOUT phytoestrogens; Feminine Balance Therapy. Men should apply 8 - 12 mg directly to their scrotum twice daily, every day. Use the cream as directed for non-menstruating women. Apply 1/8 teaspoon to a thin-skinned area of your body each morning and night. Use for 25 consecutive days, then discontinue for 5 days.

Bath and Body Products 


Q: Since you don't use Sodium Lauryl/Laureth Sulfate, does your shampoo and bodywash lather?
A: Sodium Lauryl/Laureth are harsh, toxic sudsing agents. Our special combination of ingredients do create a slight, smooth lather, however not like what is produced by this commonly used chemical.

Q: Most of your products are fragrance free. Why do you add essential oils to your hair care products?
A: We use a small amount of specific essential oils for their theraputic qualities. For example, the certified organic spearmint oil in our Spearmint Bodywash soothes the skin and calms itching. Organic peppermint oil, found in our Wild Mint Shampoo and Wild Mint Styling Spray, refreshes and clarifies. Some essential oils also act as very effective natural preservatives.

Q: Does your conditioner cause that "heavy hair" feeling so many others do?
A: No, and our customers frequently comment on that fact. They love how our Wild Mint Conditioner moisturizes and adds body without building up.

Facial Care Products


Q: What is the percentage of vitamin C in Skin Renewal Therapy? 
A: 6.5%  

Q: Does the silk protein in Anti-Aging Therapy come from the Silkworm? 
A: Our Silk Protein is not from the silk worm or any other animal source.

Joint Health Products 


Q: The ingredients in the Joint Pain Therapy and Inflammation Therapy seem similar. What's the difference?
A: We use several of the same highly effective pain relieving ingredients in each, however the percentage of those ingredients is different. Joint PainTherapy contains a higher percentage of Glucosamine Sulfate and MSM to specifically target the joints, while Inflammation Relief Therapy has a higher percentage of the natural anti-inflammatory ingredients Pregnenolone, Ginger Extract, MSM, Emu Oil, and Shark Oil.

Ingredients


Q: Are there ingredients in your products other than those listed on the labels?
A: We list all of the ingredients we use on our labels. Those with an * are certified organic.

Q: Do you use any soy or corn ingredients? 
A: No. We do not use any GMO ingredients. 

Q: Is cross contamination possible? 
A: No. There is no cross contamination with corn, soy or gluten in the manufacturing process. 

Q: What ingredients do you use as preservatives?
A: We use certified organic Rosemary Extract, Grape Seed Extract and Vegetable Glycerin which act as very effective natural preservatives. Please see our Ingredi/ent Glossary for a list of the ingredients we do and do not use.

Shipping


Q: How do you ship your products?
A: We ship via FedEx or USPS.

Q: Do you offer expedited shipping? 
A: Yes, we offer both 3-day and overnight shipping. Please contact us for a shipping quote.

Q: Do you ship internationally?
A: We ship all over the world. For more information, please see International Shipping.

Q: Why does a chemical free company use peanuts that wind up in a landfill?
A: The peanuts we use are completely earth friendly. They are 100% organic and dissolve in water.  

Product Guarantee 


Q: Do you offer a money back guarantee?
A: We have a 30-day money back guarantee. If you aren't happy with a product, return it to us to receive a refund for the purchase amount. We do not refund shipping costs.

Product Returns

Please see our return policy

Medical Disclaimer:

This information is for educational purposes only. It is not intended to replace the advice of a licensed medical doctor. Organic Excellence does not diagnose, treat, cure, or prevent any disease. If you have or suspect a mental or physical health condition, please see your healthcare provider.